Terms & Conditions

Terms & Conditions

Booking Conditions


  • STANDARD Rates include luxury accommodation - all meals - soft drinks & bottled water - teas and coffees - two open vehicle safaris a day - daily walking safaris - laundry service - return transfer from the Chitwa airstrip to the lodge.
  • The STANDARD RATE does not include alcoholic beverages - telephone calls - purchases from the boutique, spa treatments and air and road transfers to/from the lodge.
  • The INCLUSIVE rate includes: luxury accommodation - all meals - teas & coffees - bottled water, soft drinks, local beer and spirits - Chitwa House Wine Selection - two open vehicle safaris a day - daily walking safaris - laundry service - return transfers from the Chitwa airstrip to the lodge. 
  • The INCLUSIVE RATE does not include purchases from the boutique, spa treatments, telephone calls and air and road transfers to/from the lodge and all premium lable alcoholic beverages.
  • All airport taxes and applicable Sabi Sand entrance fees (R 280.00 cash per vehicle & R 120.00 per person) are for the clients own account. Rates are subject to change without notice.
  • Accommodation for the driver/guide is ZAR 2000,00 per night non-commissionable. This includes all meals. The inclusion of game drives will depend on the occupancy status.
  • Private use of safari vehicle accompanied by an expert guide is available on request and costs: ZAR 15 000 nett p /day

The Chitwa House


  • The rate for The Chitwa House is inclusive of accommodation, private meals, private game drives, local beverages and laundry. When booking The Chitwa House guests are offerred 4 complimentary Chitwa activities per group per stay. (activities listed above). The hospitality at The Chitwa House is serviced by a private butler.
  • Chitwa Chitwa Check in Time 14h00
  • Chitwa Chitwa Check Out Time 11h00

Cancellation Policy


  • 20% of the total value of the booking is non-refundable in the event of a cancellation.
  • 50% of booking value charged if cancellation is 45 to 30 days prior to arrival
  • 100% of booking value charged if cancellations is 29 days or less prior to arrival
  • All reservations, amendments or cancellations are valid only if advised and accepted in writing.

Payment Policy


  • A 20% non-refundable deposit is required to confirm all direct reservations.
  • The balance is required 60 days prior to arrival. Bookings made within 60 days of arrival are to be settled fully upon confirmation.
  • All transfers of funds are to be made nett of any charges
  • To confirm a high season booking (23 Dec 2018 - 3 Jan 2019) a 25% non-refundable deposit required on all bookings

Children Policy


  • Children who have not yet turned 3 by the date of arrival stay free of charge
  • Children from the age of 3 up to their 6th birthday will be charged 25%.
  • Children from the age of 6 up to their 12th birthday will be charged 50%
  • Children 12 years and older sharing with adults will be charged full adult rate.
  • Children under 6 will not be allowed on game drives unless parents have the sole use of the vehicle.
  • Vehicle exclusivity must be pre-booked.

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